Refund and Returns Policy

Effective Date: June 27, 2025
At Oasis Auto Spa NJ, we strive to provide high-quality car wash, detailing, and window tinting services in New Jersey. This Refund and Returns Policy outlines our rules for refunds, cancellations, and warranty claims. By using our services, you agree to this policy.

1. Non-Refundable Car Wash and Detailing Packages

• Car wash and detailing packages are non-refundable once services are performed.
• If you are unsatisfied with a service, please report your concern within 7 days via email to [insert contact email] or in person at [insert office address]. We will investigate and, at our discretion, may offer a re-performance of the service or other resolution, but no cash refunds will be provided.

2. Cancellations

• You may cancel a booked service at least 24 hours in advance without charge by contacting us at [insert contact email] or [insert phone number].
• Cancellations made less than 24 hours before the scheduled service or failure to show up (“no-show”) may incur a fee equal to the base package price.
• If a service is canceled before it is performed, any prepaid amount will be refunded to the original payment method within 10 business days.

3. Warranty for Window Tinting

• Carbon Film: We offer a 1-year limited warranty on carbon film applications, covering defects in materials or workmanship under normal use.
• Ceramic Film: We offer a 2-year limited warranty on ceramic film applications, covering the same defects.
• Warranty Terms:
  • The warranty does not cover damage caused by accidents, misuse, improper maintenance, or external factors (e.g., scratches, impacts).
  • Claims must be reported within the warranty period via email to [insert contact email] or in person at [insert office address], with proof of service (e.g., receipt).
  • We will inspect the vehicle and, at our discretion, repair or replace defective film. No cash refunds will be issued for warranty claims.
  • Failure to follow post-service care instructions (e.g., avoiding window cleaning for the recommended period) may void the warranty.

4. Claims and Disputes

• Any claims or disputes regarding our services must be reported within 7 days of the service date via:
  • Email: support@oasisautospanj.com
  • In Person: 468 River Drive
    Garfield, New Jersey 07026
• Please include your name, service date, booking details, and a description of the issue. We will investigate and respond within 14 days.
• We are not responsible for:
  • Damage to accessories attached to the vehicle (e.g., antennas, bike racks). We will exercise reasonable care to avoid damage.
  • Electrical issues (e.g., power window failures) or mechanical issues (e.g., engine problems) that may occur coincidentally during or after our services.
  • Pre-existing vehicle conditions (e.g., loose paint, cracked glass) or damage caused by customer negligence.

5. Additional Charges

• Prices listed on our website are for base packages. Additional charges may apply based on:
  • Vehicle size (e.g., SUVs, trucks).
  • Vehicle condition (e.g., excessive dirt, pet hair).
  • Add-on services (e.g., waxing, interior shampooing).
• Any additional charges will be communicated and approved by you before services are performed.

6. Payment Disputes

• If you dispute a charge with your payment provider (e.g., credit card issuer), you must notify us promptly at [insert contact email]. We will work with you to resolve the issue, but you remain responsible for any valid charges.
• All services are subject to New Jersey sales tax (6.625%) for taxable services, as required by the New Jersey Division of Taxation.

7. Changes to This Policy

We may update this Refund and Returns Policy at any time. Changes will be posted on our website, and the updated policy will apply to services booked after the effective date.

8. Contact Us

For questions, claims, or to request a cancellation, contact us at:
Email: support@oasisautosanj.com
Address: 468 River Drive
Garfield, New Jersey 07026
Phone: 201-598-6304

This policy complies with applicable New Jersey consumer protection laws and is part of our commitment to transparency and customer satisfaction.